Terms of Service

These terms set out the basis on which Higham Digital ("we", "us", "our") provides web design, SEO, branding, hosting and maintenance services. Higham Digital is a web design and digital marketing business based in Cambridgeshire, United Kingdom, working across the UK.

Using our services or this website means you ("the Client", "you") accept these terms. Individual projects also have their own written agreement issued at the start. Where that agreement and these terms differ, the individual agreement wins.

1. Our services

We provide website design and development, search engine optimisation, local search and Google Business Profile management, brand and logo design, and ongoing hosting and maintenance. The exact deliverables, timescales and price for your project are confirmed in your written agreement before work begins.

2. Quotes and agreements

Quotes are given in writing and hold for 30 days unless stated otherwise. Work starts once you have accepted the quote, agreed the scope and paid the deposit. Anything requested beyond that agreed scope may be quoted and charged separately.

3. Payment

• A 50% deposit of the project fee is payable before work begins.
• The remaining 50% is payable on completion, before the site is published or final files are handed over.
• Ongoing services such as SEO, hosting and maintenance are billed as set out in your agreement, for example monthly in advance.
• Invoices are due within the period shown on the invoice. We may pause work or suspend services on overdue accounts.

4. What we need from you

To deliver on time we rely on you to:

• Provide content, images, logos and information when we ask for them
• Confirm you have the right to use any materials you send us
• Review and give feedback at agreed stages without long delays

We are not responsible for delays caused by late or incomplete information. A project left inactive by the Client for an extended period may be treated as cancelled under section 6.

5. Ownership and intellectual property

Brand and logo assets are handed over on final payment, with vector masters and full usage rights.

Websites are delivered and kept live as part of our ongoing hosting and maintenance service. That monthly service keeps the site online, hosted, secured and supported. If you end hosting and maintenance with us, the site comes offline unless the buyout fee is paid to transfer the live site and its ownership to you, as set out in section 6. We may show completed work in our portfolio and marketing unless you ask us in writing not to.

6. Cancellation

Hosting and maintenance

• You can cancel at any time with 30 days' written notice.
• On cancellation the site comes offline unless the buyout fee of £500 is paid to transfer ownership of the live site to you.

Design projects

• If you cancel before completion, the 50% deposit is non-refundable and all work done up to that point is invoiced in full. On a project that is substantially complete, that may be the entire fee.

7. Third-party services

Our work can depend on outside platforms and providers, for example hosting companies, Webflow, domain registrars or Google services. We are not responsible for outages or changes caused by them, though we will always work to sort out any problem on your behalf where we can.

8. Liability

We take real care over the work, but nobody can guarantee specific rankings, traffic levels or lead volumes, since those depend on factors outside our control. As far as the law allows, our total liability for any claim arising from our services is limited to the fees you have paid us for the service in question. Nothing here limits our liability where it would be unlawful to do so.

9. Confidentiality and data

Confidential information you share with us in connection with your project is treated as confidential. Personal data is handled in line with our Privacy Policy, which forms part of these terms.

10. Governing law

These terms are governed by the laws of England and Wales, and any dispute falls under the exclusive jurisdiction of the courts of England and Wales.

11. Changes

These terms may be updated from time to time, with any changes shown on this page under a new date. The terms in force when your project agreement is signed are the ones that apply to that project.

Contact

Anything about these terms: highamdigitalco@gmail.com.