Privacy Policy

This policy explains what Higham Digital ("we", "us", "our") does with any personal data you give us through this website or when you get in touch. We handle it in line with UK data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018.

By using the site or sending an enquiry, you agree to what is set out here.

1. Who we are

Higham Digital is a web design and digital marketing business based in Cambridgeshire, United Kingdom, working across the UK. For data protection purposes we are the data controller for your personal data.

Questions about this policy or your data can go to highamdigitalco@gmail.com.

2. What we collect

Only what is needed to answer your enquiry and run the website.

• Information you give us. When you complete the enquiry form we collect your name, business name, email address, phone number if you provide one, the service you are interested in, and whatever you write in the message.
• Information collected automatically. Visiting the site may record limited technical data such as your IP address, browser type, device information and how you moved through the pages. This keeps the site secure and helps us understand how it is used.

We do not knowingly collect special category data such as health or financial information, and we ask that you keep sensitive details out of enquiry messages.

3. How we use it

• Replying to your enquiry and arranging your free consultation
• Quoting for and delivering the services you asked about
• Keeping in touch with you about your project or account
• Maintaining the security and performance of the website
• Meeting our legal and regulatory obligations

4. Our lawful basis

• Consent. Submitting the enquiry form is you agreeing to us using those details to reply.
• Legitimate interests. Answering enquiries, running and securing the website, and managing the business, where your rights do not override those interests.
• Contract. Where we are taking steps to enter into, or carry out, a contract with you.

5. Storage and sharing

We do not sell your personal data. It is shared only with the service providers that help us run the business, and only as far as necessary.

• Netlify, our hosting and form-handling provider, processes and stores enquiry form submissions on our behalf.
• Analytics providers such as Google Analytics may help us understand how the site is used, where enabled. See the cookies section below.

Some providers may store or process data outside the UK. Where that happens we take reasonable steps to make sure appropriate safeguards are in place under UK data protection law.

6. How long we keep it

Your data is kept only as long as needed for the purposes above, including replying to you, delivering services, and meeting legal or accounting requirements. After that it is securely deleted or anonymised.

7. Cookies

The site may use cookies and similar technologies so it works properly and so we can see how it is used. Cookies are small text files stored on your device. You can control or block them in your browser settings, though parts of the site may not behave as intended if you do. Where required, we will ask before setting any non-essential cookies.

8. Your rights

Under UK data protection law you have the right to:

• Access the personal data we hold about you
• Have inaccurate or incomplete data corrected
• Ask for your data to be deleted in certain circumstances
• Object to or restrict how we process your data
• Withdraw consent at any time, where consent is what we rely on
• Receive a copy of your data in a portable format

To use any of these, email highamdigitalco@gmail.com. We will respond within one month.

9. Complaints

If you are unhappy with how we have handled your personal data you can complain to the Information Commissioner's Office, the UK regulator, at ico.org.uk. We would appreciate the chance to put things right first, so please come to us before you do.

10. Changes

This policy may be updated from time to time. Any changes appear on this page with a new date at the top, so it is worth a look occasionally.

Contact

Anything about this policy or your personal data: highamdigitalco@gmail.com.